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Free Shipping  on orders over $300

Frequently Asked Questions

Shipping and Returns

What are your shipping rates?
Items are shipped within 1-2 business days if order contains no pre-sale items
*Due to volume of orders during sales, items are being shipped within 3-7 business days. We apologize for the delay.

*if your order contains a pre-sale we will ship your entire order together once all items are in stock. If needing some items right away then it is best to place two separate orders. 

BERNINA machines do not count towards free-shipping amounts. A separate shipping invoice will be charge in the exact amount of the shipping charges on machine purchases. 

Remote areas may be subject to a shipping surcharge. Shipping surcharges may also be applicable on extra-heavy/long/bulky products.

Within Canada: (GST/HST charged depending on delivery address)

Up to $19.99       Shipping Rate: $7.99 (no tracking provided)
$20.00-$299.99   Shipping Rate: $15.99 (tracking provided)
Over $300           Shipping Rate:  FREE SHIPPING (tracking provided)

Local Pickup is also available at our retail store located in the Gibsons Park Plaza (IGA): #109-1100 Sunshine Coast Hwy., Gibsons BC

Within the USA:

Shipping Rate: $24.99 unless surcharges are required for remote destinations, and/or over-sized/over-weigh packages.

What is your return policy?
Products may be returned for a store credit within 30 days of original purchase, provided the product is unopened and in "like-new" condition.   Any shipping on returns will be paid by the buyer unless we are responsible for the mistake (ie. we shipped the wrong product, not enough, or there is a defect we didn't notice while packaging), then Stitch and Bobbin will pay the freight.  

Items that are not eligible for return are:
  • Cut fabric
  • Kits
  • Patterns
  • Books
  • Threads
  • Sewing Machine Feet and accessories
  • Sewing Machines