|What are your shipping rates?|
|Items are shipped within 1-2 business days.|
*Due to volume of orders during Covid, items are being shipped within 1-4 business days. We apologize for the delay.
*if your order contains a pre-sale we will ship your entire order together once all items are in stock.
Remote areas may be subject to a shipping surcharge. Shipping surcharges may also be applicable on extra-heavy/long/bulky products.
Within Canada: (GST/HST charged depending on delivery address)
Up to $19.99 Shipping Rate: $7.99 (no tracking provided)
$20.00-$149.99 Shipping Rate: $14.99 (tracking provided)
Over $200 Shipping Rate: FREE SHIPPING (tracking provided)
Local Pickup is also available at our retail store: #6- 819 Gibsons Way, Gibsons, BC
Within the USA:
Shipping Rate: $24.99 unless surcharges are required for remote destinations, and/or over-sized/over-weigh packages.
|What is your return policy?|
|Products may be returned for a store credit within 30 days of original purchase, provided the product is unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer unless we are responsible for the mistake (ie. we shipped the wrong product, not enough, or there is a defect we didn't notice while packaging), then Stitch and Bobbin will pay the freight. |
Items that are not eligible for return are:
- Cut fabric
- Sewing Machine Feet and accessories
- Sewing Machines